IDR What's New for August 2017

Hi IDR Users,

Here are some of the improvements and changes recently made available in IDR.

New UO Service Portal

In case you missed it, IDR is now accepting service requests or other communications in the new UO Service Portal at https://service.uoregon.edu. Emails to idr@ithelp.uoregon.edu will no longer generate a service request. 

You can navigate to the IDR service entry by searching for "IDR" or by browsing the service catalog. Click on Request Help Online, then Business Applications and finally Integrated Data & Reporting (IDR) - Cognos. You will need to sign in with your DuckID to access the form where you can craft your service request. Any requests you submit can be viewed and tracked by you in the UO Service Portal, as well as add comments or even cancel a request.

For more information about the UO Service Portal, go to https://it.uoregon.edu/uo-service-portal-launch-aug-28-2017.

Cognos Usage

The IDR Team is continually working to improve IDR. If you have any questions or feedback, please request our help via the UO Service Portal.